Frequently Answered Questions
Do the Virtual Assistants Address themselves as Our Employees or Virtual Assistants From The Assistants Company ?
The Virtual Assistants always Address themselves as Employees of your company .
It is Recommended to Provide your Virtual Assistant with an Email Address of your Company Domain . Incase you do Not - We will Provide the Virtual Assistant with an Email Address such as - [First Name]@AssistantsCompany.com or [Your Company Name]@AssistantsCompany.com
Can I ask my Virtual Assistant to use an Email Address Assigned By Me ?
Yes , As Long as you can provide us with a Username & Password for the Account & The Virtual Assistant can Address himself as another person i.e. If you had an Assistant by the Name of Steven or Michael & would like to continue using that name .
We can not however allow Virtual Assistants to Represent themselves as Public Figures or Un associated People, Such Requests are Not Entertained .
What are the Things a Virtual Assistant Will Not Do ?
Your Virtual Assistant will not
- Do Any Task that is not legal or appears fraudulent in nature or intention.
Handle Payment Processing - General Virtual Assistants Do Not Handle Credit Card Payments .i.e. They can forward a Payment Link provided by you or Direct Your Clients to you for Accepting a Payment over the Phone - However we do not permit them to access Payment Terminals .
Sale, Advertising or Association with Crypto Currency - We do NOT undertake any Association with Crypto Currencies of Any Sort ( This Includes SEO , Social Media & Advertising ) & Includes Popular currencies such as Bitcoin.
Can my Virtual Assistant Attend Team Meetings Via Video Confrencing ?
Absolutely. When you speak with your Operations Manager - Please let them know the Dates & Timing of the Meetings & we will ensure that a Confrence Room is Reserved for your meeting .
Does the same Virtual Assistant Report for my Work ?
Yes . Once you have selected a Virtual Assistant - They work as your Employees . They Report Directly to you
How do I communicate with my Virtual Assistant ?
Once you sign up - we assign a Local Phone Number & Provide your Virtual Assistant an Independant Email Address for you to Communicate with you.
What if I am not satisfied with the Performance of My Virtual Assistant ?
In the Rare Occassion that your Virtual Assistant is not able to Perform to your expectations - You can should inform your Operations Manager . Your Operations Manager Resolves Issues via the Follow Modes
Resolve any Mis-communication ( most issues are resolved here, Our Assistants are trained professionals & an issue usually comes up if the Instructions are not clear to them or if multiple instructions have been changed )
Replace your Virtual Assistant with a New Assistant ( This Process takes 2 - 3 Days in Work Hand Over ) .
Full Refund for Unutilized Hours . Incase you are not satisfied with your replacement Virtual Assistant - Simply Inform your Operations Manager & We will initiate a full refund for unutilized hours .
What do you mean by Full Refund of Unutilized Hours ?
Each Service Package has a number of hours that are purchased . As we compile the daily work reports - those hours are deducted from your total balance .
What is 100% Work Satisfaction Gaurantee ?
Our 100% Work Satisfaction Gaurantee ensures that you are never billed for any work with which you are not satisfied . Therefore if you have given your Virtual Assistant a Task to be completed & you are not satisfied with the Outcome - You can Inform them & they will re do the task - At No Extra Charge .
Can I change the Tasks Assigned to my Virtual Assistant ?
Yes , Your Virtual Assistant can be assigned tasks as and when you require . Incase your Existing Virtual Assistant is Incapable of Performing your New Tasks - We will Recommend that Task to be Either Given to an Alternate Assistant or Provide you with a New Virtual Assistant .
Can I Interview the Candidates before I decide to Hire them ?
Absolutely . Please schedule as many Interviews as Required . Please let your Operations Manager know .
How can I know what my Virtual Assistant is Working on ?
We Understand your concern ,
We Provide you with a Daily Work Report . It is as Detailed as you Require .
You can ask for a Screen Share Link - to allow you to view your Virtual Assistants Work Screen in Real Time . You can also ask your Virtual Assistant to Turn it & Keep it Active through the Day .
We can Provide you with a Link to View The Documents your Virtual Assistant is Working on as they Happen .