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Focus on what is important

Accounts Receivable Callers

Debt Collection Dynamos: Recover What's Rightfully Yours with Professionalism and Results

Turn overdue balances into happy customers. Let Accounts Receivable Callers collect payments professionally and efficiently, improving your cash flow and customer relationships.

Maximize your cash flow and improve customer relationships with our professional collections. We contact overdue accounts with a courteous and empathetic approach, work out agreeable payment plans, and minimize bad debt, ensuring your business receives its payments while maintaining positive customer interactions, giving you a proactive solution to accounts receivable challenges.

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Let's make magic happen with a Free Trial.

Featured Tools We Use

Debt collection software (ICM, Receivables Insight), Phone systems (DialPad, Aircall), CRM integrations, PCI-compliant payment processing

Leave it to us

Think of gentle guides navigating the delicate dance of debt collection. Accounts Receivable Callers are the empathetic communicators, working with understanding and professionalism to find solutions, foster positive relationships, and ensure responsible financial transactions.

Maximize your cash flow and improve customer relationships with our professional collections. We contact overdue accounts with a courteous and empathetic approach, work out agreeable payment plans, and minimize bad debt, ensuring your business receives its payments while maintaining positive customer interactions, giving you a proactive solution to accounts receivable challenges.

All-Inclusive Prices

After completing your free trial, if you find the need to retain your assistant and would like to ensure that your work is completed by the same expert, you can upgrade to a paid plan.

We have Options for Project Based Flat Fees & Hourly Rates. For Regular and Specific tasks like admin assistant, an hourly rate is more cost-effective.

For one-time or assorted tasks like personal assistants, a per-task plan is more effective. 

You can delegate your work to a dedicated

Accounts Receivable Callers

All-Inclusive Prices Start At


Non-Disclosure Agreement

We know the importance of Privacy. We provide a comprehensive & enforceable Non-Disclosure Agreement 

Operations Manager

Free services of an Operations Manager are Included in each plan, A Dedicated Operations Manager handles your day to day work, ensures it is

100% Money Back Gaurantee

After the completion of your Free Trial, if for any reason during the course of your plan, if you are unhappy

Pre-Trained backup assistants

In Addition to your Operations Manager & your dedicated Assistant, we also provide a complimentary back-up

Accounts Receivable Callers

Exhaustive List of What To Expect From Us

III. Reporting and Performance Analysis:

Tracking Collected Payments and Delinquencies: Monitor individual and team performance in recovering outstanding debts.

Generating Performance Reports: Compile data on call volume, collection success rates, average payment amounts, and escalation ratios.

Analyzing Trends and Identifying Improvement Areas: Evaluate data to identify trends in customer behavior, late payments, and effective collection strategies.

Presenting Reports to Management: Share analysis findings with supervisors and suggest changes to optimize processes and communication strategies.

Participating in Training and Development: Attend company training programs and workshops to improve communication, collection skills, and ethical practices.

Schedule a 1:1 Free Consultation Session

I. Customer Service and Inquiry Resolution:

Stage 1: Answering Inbound Calls:

Greeting and Identifying the Caller: Welcome callers warmly, identify their purpose, and verify account information.

Understanding Payment Concerns: Actively listen to customer inquiries about bills, payment methods, past due accounts, and late fees.

Providing Account Information: Explain billing statements, answer questions about charges, and clarify due dates.

Processing Payments: Guide callers through making payments over the phone using secure methods like credit card or bank transfer.

Referring to Resources: Direct callers to relevant online resources, FAQs, or other departments when needed.

Stage 2: Addressing Issues and Complaints:

Empathic Listening and De-escalation: Acknowledge concerns sincerely, address frustrations calmly, and maintain a professional demeanor.

Investigating Billing Discrepancies: Research disputed charges, gather relevant information, and explain findings to the customer.

Offering Solutions and Adjustments: Work with customers to find agreeable solutions, propose payment plans, or waive late fees based on company policies.

Documenting Interactions: Log details of inquiries, complaints, and resolutions in a CRM system for future reference.

Escalating Complex Cases: When necessary, escalate difficult situations to supervisors or management for further assistance.

Stage 3: Building Positive Relationships:

Providing Personalized Service: Address customers by name, use respectful language, and tailor communication to their specific needs.

Offering Helpful Information: Proactively suggest payment options, budget tips, or ways to avoid late fees in the future.

Expressing Gratitude: Thank customers for their time and patience, leave a positive impression, and encourage future communication.

Following Up on Resolved Issues: Check in with customers after addressing concerns to ensure their satisfaction and prevent future escalation.

Providing Feedback to Management: Share insights from customer interactions to improve communication, processes, and overall account service.

II. Debt Collection and Payment Recovery:

Stage 1: Initial Contact and Debt Verification:

Introducing Your Role and Purpose: Explain your position as an Accounts Receivable Caller and clarify the reason for the call.

Verifying Contact Information: Confirm customer details, ensure you're speaking to the appropriate person, and update any outdated information.

Outlining Outstanding Debt: Clearly explain the amount due, date of delinquency, and potential late fees or consequences.

Seeking Payment Commitment: Propose various payment options and negotiate reasonable arrangements based on the customer's situation.

Documenting Initial Contact: Record all details of the conversation, including any promises made by the customer.

Stage 2: Negotiating Payment Arrangements and Follow-up:

Presenting and Clarifying Payment Options: Explain different payment plans, installments, and deadlines in clear and concise language.

Negotiating Compromise Agreements: Based on the customer's circumstances, discuss and propose flexible options like partial payments or fee reduction.

Obtaining Payment Commitments: Secure verbal or written confirmation of the agreed-upon payment plan and schedule.

Sending Payment Confirmation and Reminders: Issue clear invoices or reminders outlining the agreed-upon arrangements.

Following Up on Missed Payments: Contact delinquent customers promptly to understand the reason and reschedule payments if necessary.

Stage 3: Escalation and Legal Considerations:

Recognizing Unrealistic Promises: Identify customers who consistently fail to adhere to agreed-upon arrangements.

Issuing Default Notices and Warnings: When necessary, send official warnings about potential negative consequences of continued non-payment.

Mediating and Negotiating with Legal Teams: Collaborate with legal departments to discuss escalation options and explore legal recourse as a last resort.

Maintaining Ethical Practices: Adhere to Fair Debt Collection Practices Act (FDCPA) regulations throughout the collection process.

Documenting All Interactions and Escalations: Maintain detailed records of all contacts, negotiations, and actions taken with delinquent accounts.

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