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Assistants
Company

Focus on what is important

  • How can I track what my Virtual Assistant is working on ?
    We completely understand your concern when it comes to outsourcing important tasks to a virtual assistant. That's why we want to assure you that all operations are overseen by an experienced Operations Manager who reports directly to you and keeps you updated every step of the way. We also provide you with a daily work report that is as detailed as you require, giving you full transparency into the work being done. If you ever want to see what your virtual assistant is working on in real-time, you can request screenshots of any specific time period (up to 30 days). Additionally, we offer a screen share link so you can view your virtual assistant's work screen in real-time, as well as a link to view the documents they're working on as they happen. If you prefer to use your own work tracking software, we are more than happy to accommodate your needs. With our comprehensive oversight and communication tools, you can trust that your virtual assistant is working diligently to complete your tasks with the utmost care and attention to detail.
  • Can my Virtual Assistant Attend Team Meetings Via Video Confrencing ?
    Absolutely. When you speak with your Operations Manager - Please let them know the Dates & Timing of the Meetings & we will ensure that a Confrence Room is Reserved for your meeting . There is No Extra Charge For This .
  • How will I communicate with my Virtual Assistant ?
    After signing up, we will provide you with a local phone number and an independent email address for your Virtual Assistant to communicate with you. You will also have access to the contact information of your Operations Manager, who can be as involved as you prefer. Our goal is to ensure smooth communication and a seamless experience throughout your engagement with our Virtual Assistant service.
  • What is a 100% Work Satisfaction Gaurantee?
    Our 100% Work Satisfaction Guarantee ensures that you are never billed for any work with which you are not satisfied . Therefore if you have given your Virtual Assistant a Task to be completed & you are not satisfied with the Outcome - You can Inform them & they will re do the task - At No Extra Charge .
  • Do the Virtual Assistants Address themselves as Our Employees or Virtual Assistants From The Assistants Company ?
    The Virtual Assistants always Address themselves as Employees of your company . It is Recommended to Provide your Virtual Assistant with an Email Address of your Company Domain . Incase you do Not - We will Provide the Virtual Assistant with an Email Address such as - [First Name]@AssistantsCompany.com or [Your Company Name]@AssistantsCompany.com
  • Can I ask my Virtual Assistant to use an Email Address Assigned By Me ?
    Yes , As Long as you can provide us with a Username & Password for the Account & The Virtual Assistant can Address himself as another person i.e. If you had an Assistant by the Name of Steven or Michael & would like to continue using that name . We can not however allow Virtual Assistants to Represent themselves as Public Figures or Un associated People, Such Requests are Not Entertained .
  • What are the Things a Virtual Assistant Will Not Do ?
    Your Virtual Assistant will not Do Any Task that is not legal or appears fraudulent in nature or intention. Handle Payment Processing - General Virtual Assistants Do Not Handle Credit Card Payments .i.e. They can forward a Payment Link provided by you or Direct Your Clients to you for Accepting a Payment over the Phone - However we do not permit them to access Payment Terminals . Sale, Advertising or Association with Crypto Currency - We do NOT undertake any Association with Crypto Currencies of Any Sort ( This Includes SEO , Social Media & Advertising ) & Includes Popular currencies such as Bitcoin.
  • How is the assignment of tasks and rotation of virtual assistants managed ?
    We always assign the same Virtual Assistant to work with you consistently, unless there is a need for an alternate assistant. This ensures consistency and familiarity with your work, and helps build a stronger working relationship.
  • What if I am not satisfied with the Performance of My Virtual Assistant ?
    we value your satisfaction above all else. In the unlikely event that your Virtual Assistant is unable to meet your expectations, we want you to know that we have measures in place to resolve any issues promptly. Your dedicated Operations Manager is available to address any miscommunication or confusion and resolve the issue swiftly. If necessary, we can also replace your Virtual Assistant with a new one, although this process typically takes 2-3 days for a smooth handover of work. Additionally, we offer a full refund for any unutilized hours in case you are not satisfied with the replacement. Our ultimate goal is to ensure that you have a productive and positive experience with our service.
  • What do you mean by Full Refund of Unutilized Hours ?
    Each Service Package has a number of hours that are purchased . As we compile the daily work reports - those hours are deducted from your total balance . When you ask for a refund we issue a refund for any Hours in Balance . What this means is If you purchased 40 Hours and were happy with work for 35 Hours - Your Refund Issued is for 5 Hours.
  • How often can I change the tasks for my Virtual Assistant ?
    we understand that your business needs may change and evolve over time. That's why we offer the flexibility to assign tasks to your Virtual Assistant as and when required. In case your current Virtual Assistant is unable to perform a new task, we will recommend assigning it to an alternate assistant or provide you with a new Virtual Assistant altogether. We believe in seamlessly adapting to your changing needs to ensure your business operations run smoothly and efficiently.
  • Can I Interview the Candidates before I decide to Hire them ?
    Absolutely . Please schedule as many Interviews as Required . Please let your Operations Manager know .
  • How many languages can Assistants Speak
    Currently, the services are being offered in English only, and we're looking to expand those languages very soon

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