Assistants
Company
Focus on what is important
Answering Service
Never Miss a Beat: 24/7 Answering Service, Always on Your Side
Never miss a call, even when you're away. Let our professional answering service capture every inquiry and turn them into opportunities.
Featured Tools We Use
Nextiva, Ooma, Ruby Receptionists, K2, Smith.ai
All-Inclusive Prices
After completing your free trial, if you find the need to retain your assistant and would like to ensure that your work is completed by the same expert, you can upgrade to a paid plan.
We have Options for Project Based Flat Fees & Hourly Rates. For Regular and Specific tasks like admin assistant, an hourly rate is more cost-effective.
For one-time or assorted tasks like personal assistants, a per-task plan is more effective.
You can delegate your work to a dedicated
Answering Service
All-Inclusive Prices Start At
$99.99/Mo
Non-Disclosure Agreement
We know the importance of Privacy. We provide a comprehensive & enforceable Non-Disclosure Agreement
Operations Manager
Free services of an Operations Manager are Included in each plan, A Dedicated Operations Manager handles your day to day work, ensures it is
100% Money Back Gaurantee
After the completion of your Free Trial, if for any reason during the course of your plan, if you are unhappy
Pre-Trained backup assistants
In Addition to your Operations Manager & your dedicated Assistant, we also provide a complimentary back-up
Answering Service
Exhaustive List of What To Expect From Us
III. Customer Service and Communication:
Providing Basic Information: Answer general questions about the client's business and services. Offer directions, contact details, and basic company information. Maintain a friendly and helpful demeanor throughout interactions.
Conflict Resolution and De-escalation: Handle upset or frustrated callers with patience and empathy. Actively listen and attempt to understand their concerns. Offer solutions and escalate calls to appropriate personnel if necessary.
Building Positive Relationships: Treat all callers with respect and professionalism. Cultivate positive relationships with clients and their customers. Enhance the client's brand image through professional representation.
I. Call Handling and Message Management:
Greeting and Identifying Callers: Professionally greet callers and inquire about their reason for calling. Verify caller information and identify the intended recipient with accuracy. Maintain courteous and polite communication throughout the call.
Taking Messages: Accurately capture key details of the message, including name, phone number, message content, and urgency. Utilize efficient message-taking techniques to ensure clarity and completeness.
Offer options for call back, email delivery, or other preferred communication methods.
Call Routing and Forwarding: Direct calls to the intended recipient if available. Utilize call routing protocols to handle different departments or situations effectively. Offer message delivery options if the recipient is unavailable, including SMS or email notification.
Handling Emergency Calls: Follow established protocols for emergency situations. Remain calm and gather necessary information for emergency services dispatch. Document and report emergency calls according to established procedures.
II. Administrative and Organizational Tasks:
Message Delivery: Deliver messages promptly and accurately through various channels (phone call, email, SMS). Track and record message delivery attempts and confirmations. Follow up with recipients if messages require an immediate response.
Data Entry and Record Keeping: Maintain accurate and organized records of customer information, call logs, and messages. Update databases and customer profiles with current details. Manage scheduling and calendars for appointments and call back requests.
Reporting and Data Analysis: Generate reports on call volume, message content, and other relevant metrics.
Analyze data to identify trends and provide insights to clients. Continuously improve processes and procedures based on data analysis.
Technology Management and Maintenance: Utilize call center software and communication systems effectively. Troubleshoot technical issues and maintain service uptime. Stay updated on technology advancements and adapt workflows accordingly.
IV. Compliance and Security:
Data Privacy and Security: Adhere to data privacy regulations and maintain information confidentiality. Implement proper security measures to protect sensitive customer data. Train staff on data privacy and security protocols.
Emergency Preparedness: Maintain contingency plans for natural disasters, power outages, or other disruptions. Ensure clear communication protocols during emergencies. Regularly test and update emergency preparedness measures.