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Frequently Answered Questions

How do you gaurantee performance after the free trial?

All Plans are secured by a 100% money back guarantee if at any time you are not happy with the services of your executive, you can simply inform your operations manager who will either promptly correct the error and replace your executive or provide you with a 100% refund for any un-utilised hours that you may have . 

Are and the same company? is the Parent company of . Both companies work on different platforms. 

AssistantsCompany works on a Per hour plan where as TaskThis works on a Per Task Model.

How quickly does an executive start working on my tasks?

Work usually starts within 24 - 48 hours of your client onboarding where you assign your tasks and understand how to use our services .

How do you ensure confidentiality and data security?

We implement stringent security measures, including secure communication channels and strict confidentiality agreements, to protect your information.

Can I request a specific skill set or experience level in an assistant?

Absolutely! We match you with assistants who have the specific skills and experience that align with your requirements.

How do I communicate with my virtual assistant?

You can communicate via email, phone, video conferencing, or our secure messaging platform—whichever method suits you best.

Is there a minimum commitment period?

No, you purchase work hours and have the right to cancel at any time and request for a refund of unused hours if you are unsatisfied with our work.

Can I change my assistant if I'm not satisfied?

Yes, we strive for satisfaction and will work with you to ensure you have the right fit, including assigning a new assistant if necessary.

How do you handle time zone differences?

We have assistants in multiple time zones, allowing us to provide support regardless of your location.

Can your assistants help with personal tasks?

Yes, our assistants can handle both professional and personal tasks, helping you achieve a better work-life balance.

What tools and software do your assistants use?

Our assistants are proficient in a wide range of tools, including Microsoft Office, Google Suite, project management software, and industry-specific applications.

Do you offer a trial period?

Yes, we offer a trial period to ensure our services meet your expectations before committing to a longer-term arrangement.

Can your assistants work on-site if needed?

Our services are primarily remote, but we can discuss on-site arrangements if necessary.

What is the process for assigning an assistant?

After understanding your needs, we carefully select and assign an assistant whose skills and experience align with your requirements.

How do you handle billing and payments?

We offer flexible billing options, including monthly invoices and secure payment methods through our platform.

Can your assistants assist with project management?

Yes, our assistants are experienced in project management and can help you oversee and execute projects effectively.

What is your cancellation policy?

Our cancellation policy is flexible; details can be provided upon request to ensure it meets your needs.

Do you offer customized service plans?

Yes, we tailor our service plans to fit your specific needs and preferences.

How do you manage time tracking and productivity?

Our assistants use time-tracking software to ensure transparency and accountability for the hours worked.

Can I provide specific instructions and guidelines to my assistant?

Absolutely, and we encourage you to provide detailed instructions to ensure your assistant meets your expectations.

How do you handle disputes or issues with service?

Our dedicated support team is available to address any issues promptly and work towards a satisfactory resolution.

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